There is a meeting happening at almost every large telecom operator right now. The AI team wants to deploy an intelligent agent for customer operations. The agent needs real-time subscriber data. The BSS team explains, carefully, that the billing platform…
A question I hear consistently from BSS and finance leaders at telecom operators is:“We know we are leaking revenue in interconnect, we just cannot prove exactly where or how much.”That uncertainty has existed for decades. Interconnect billing is one of…
Every telecom operator I have worked with has an AI cost reduction story. Most of them sound the same. The program launched with ambition. The pilot delivered promising numbers. The board approved the budget. Then somewhere between the pilot and…
Most AI projects fail not because the models are not good enough. They fail because the architecture around the model was never designed for AI in the first place. I have seen this repeatedly — in telecom operators, large digital…
A question I hear consistently from telecom leaders is: “We are piloting agentic AI, but how do we know if it’s actually working or just expensive automation with a new label?” It is the right question. And the fact that…
The billing process gathers all charges, prepaid, postpaid and hybrid, due for the current settlement period and creates a convergent invoice for end customers and business partners. The billing can be run flexibly, in regular mode, on-demand, immediate, and in…
Short codes or short numbers are special telephone numbers, to address SMS and MMS messages from mobile phone or fixed phone. There are two types of short codes: dialing and messaging. Short codes are widely used for VAS such as…
Closed User group (CUG) is a supplementary services provided by the mobile operators to mobile subscriber’s who can make and receive calls from member associated within the group. This service applicable for SMS also. There will be administrative owner who will be…
