There is a meeting happening at almost every large telecom operator right now. The AI team wants to deploy an intelligent agent for customer operations. The agent needs real-time subscriber data. The BSS team explains, carefully, that the billing platform…
A question I hear consistently from BSS and finance leaders at telecom operators is:“We know we are leaking revenue in interconnect, we just cannot prove exactly where or how much.”That uncertainty has existed for decades. Interconnect billing is one of…
Most AI projects fail not because the models are not good enough. They fail because the architecture around the model was never designed for AI in the first place. I have seen this repeatedly — in telecom operators, large digital…
